Shipping Protection Terms
Shipping Protection: What’s Covered (For Eligible Orders Only)
If you added Shipping Protection at checkout, you’re eligible for coverage in case of loss, theft, or damage during shipping. Below are the full details of what’s included, what’s not, and how to file a claim.
What It Covers:
If you added Shipping Protection at checkout, you’re eligible for coverage in case of loss, theft, or damage during shipping. Below are the full details of what’s included, what’s not, and how to file a claim.
What It Covers:
- Loss: Packages lost during transit and not delivered.
- Theft: Packages stolen after marked as delivered but before customer retrieval.
- Damage: Items damaged during shipping.
What does NOT Cover:
- Delivery delays.
- Incorrect address provided by the customer.
- Items seized by customs or regulatory bodies.
Customer Claim Process:
Claims must be submitted within 3 business days from the expected delivery date.
Customers must provide documentation such as:
Claims must be submitted within 3 business days from the expected delivery date.
Customers must provide documentation such as:
- Carrier confirmation of non-delivery
- Police reports (if theft is suspected)
- Surveillance footage (if available)
- Neighbor statements (if applicable)
- Proof of purchase, shipment, and photos of damage (for damaged items)
Claims are submitted via email (hello@hulken.com) and resolved within 7 business days.
